Returns

Email help@halton-house.com to arrange your return within 28 days of receiving your order. Items should be unused, in their original condition and, where possible, in their original packaging.

Customers cover the cost of returning change-of-mind purchases. Please contact support for the correct return address before sending anything back.

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods without giving a reason.

You then have a further 14 days to send the goods back. We will refund the price of the goods and the standard delivery cost within 14 days of receiving the goods back, or of you providing evidence that you have returned them.

Some items may be excluded from the right to cancel, such as goods made to your specification or sealed hygiene items that have been unsealed.

Under the Consumer Rights Act 2015, goods must be as described, fit for purpose and of satisfactory quality. If an item is faulty, please contact us and we will arrange a repair, replacement or refund as appropriate. We cover reasonable return costs for faulty or misdescribed goods; the customer-paid return policy does not limit your statutory rights.

Refunds are made to your original payment method once the return has been received and checked.

You can reach us at help@halton-house.com or through our contact page.